+ all orders with ground shipping will be shipped out within 48 hours.
+ all orders with express shipping placed by 12 PM MST, 1 pm CST, 2 PM EST, will be shipped out the same day.
+ express shipping will arrive in 2 business days. (example: order placed monday, will arrive Wednesday)
+ We offer worldwide shipping to countries listed at checkout.
+ All orders are processed within 2 days, except on weekends or holidays.
+ Tracking is available for all orders and normally takes between 3-7 business days.
+ Shipping addresses cannot be changed once order is shipped.
+ Era is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.
+ Orders that are returned to us without notifying us, and incorrect address or failed delivery attempts will upon return to us be issued a refund by deducting all shipping and duty fees and 10% of the value of products as handling charges.
+ Orders that are returned to us as undeliverable are not able to be re-shipped. Please re-order the item if you still wish to purchase the item.
+ We will not be held responsible for delayed or damaged items caused by shipping carrier, or items lost in transit.
+ We have no control over your package after it is handed off to the carrier. If you believe your package has been stolen or misplaced, it is up to the customer to file the appropriate claims with shipping carrier.
+ If a package is marked as delivered, but missing from the point of delivery, we are unable to refund/replace orders.
+ To cancel your order, please email us at info@inthis-era.com with your order number and please put "cancel order #" in the subject line.
+ We can only cancel orders that have not been shipped.
+ We offer full refunds in the original form of payment.
+ To start a return, please visit our redo return portal here.
+ Items must be in the same condition that you received it; unworn, unused, and with all tags, including the "Do Not Remove" tag, and in its original product packaging.
+ Initial shipping charges cannot be refunded.
+ Returns must be initiated within 2 weeks of delivery date.
returns must be shipped within 1 week of return label creation. returns shipped after 1 week will be issued as store credit.
+ orders with redo+ have free return and exchange shipping. orders without redo+ added at checkout will incur a $10 return shipping label fee
+ for other return issues, please email us at info@inthis-era.com
+ We reserve the right to refuse any returns which do not meet our return policy requirements or are returned without authorization.
+ We offer full refunds in the original form of payment.
+ Please note that duties and taxes paid on international orders are non-refundable. These fees are determined by local customs authorities and are outside of our control.
+ Initial shipping charges cannot be refunded.
+ please email our team within 2 weeks of delivery at info@Inthis-era to initiate a return. customers are responsible for all return shipping costs.
customers can return their item on their account. we recommend shipping with tracking, as we are not responsible for lost returns. we also offer discounted return labels through redo, our return platform.
+ Items must be in the same condition that you received it; unworn, unused, and with all tags, including the "Do Not Remove" tag, and in its original product packaging.
+ returns must be shipped within 1 week of return label creation. returns shipped after 1 week will be issued as store credit.
+ We reserve the right to refuse any returns which do not meet our return policy requirements or are returned without authorization.
To ensure our return policy remains available to all customers, we monitor return activity and reserve the right to refuse returns, restrict future purchases, or close customer accounts in cases of excessive returns, suspected fraud, or misuse of our policies.
We understand that occasional returns are a normal part of online shopping; however, behavior that suggests abuse of our return process may result in limitations on future transactions with our brand.
we offer a one-time price adjustment if an item purchased at full price is marked down within 7 days of your order date.
requests must be submitted during the markdown period.
the difference will be issued as store credit. Items purchased during promotional events or with discount codes are not eligible.
